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	<title>Towse: views from the hill &#187; periodicals</title>
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		<title>The Future of the Chron</title>
		<link>http://towse.com/wordpress/2009/01/29/the-future-of-the-chron/</link>
		<comments>http://towse.com/wordpress/2009/01/29/the-future-of-the-chron/#comments</comments>
		<pubDate>Thu, 29 Jan 2009 19:20:00 +0000</pubDate>
		<dc:creator><![CDATA[Towse]]></dc:creator>
				<category><![CDATA[news]]></category>
		<category><![CDATA[periodicals]]></category>
		<category><![CDATA[San Francisco]]></category>

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		<description><![CDATA[At the beginning of the year we lost John Flinn, the Travel Editor, and Lynette Evans, the Home &#038; Garden Editor. Starting February 1, Home &#038; Garden moves to Sunday from Wednesday and Saturday. Food (which was all of four pages yesterday) moves to Sunday, where it will share a section with Wine, which is [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>At the beginning of the year we lost John Flinn, the Travel Editor, and Lynette Evans, the Home &#038; Garden Editor.</p>
<p>Starting February 1, Home &#038; Garden moves to Sunday from Wednesday and Saturday. Food (which was all of four pages yesterday) moves to Sunday, where it will share a section with Wine, which is moving from Friday to Sunday. Restaurant news and the Inside Scoop column will show up in the Datebook section on Thursdays.</p>
<p><em>Beginning Sunday, The Chronicle will offer its readers an enhanced newspaper that will better capture the essence of living in the Bay Area. Not only will readers notice a new look and new features in its daily sections, but there will also be new sections and features that will add to the value of the Sunday newspaper.</em></p>
<p><a href="http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2009/01/28/MNchroniclechanges.DTL">Complete announcement</a></p>
<p>What does my crystal ball have to say about these moves?</p>
<p>People who currently subscribe because they want the Wednesday Food Section AND the Friday Wine Section AND the Sunday paper will cut their subscription to Sunday-only or drop it altogether. Why bother when the food/wine/home stuff has all moved to Sunday and the current news is on the Web? We&#8217;re reading stale news in the morning paper for the most part anyway. Sunday&#8217;s a nice day to go out for a walk, pick up a paper from the newstand and walk back home for coffee and a read.</p>
<p>Circulation will fall. Subscriptions will fall. Ad revenue (based on circ stats) will fall as well.</p>
<p>By Christmas, the Chron will decide to exist as a Sunday-only print paper &#8212; tabloid format &#8212; with all other news content on the Web.</p>
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		<item>
		<title>What customer service should be like &#8230;</title>
		<link>http://towse.com/wordpress/2008/02/20/what-customer-service-should-be-like/</link>
		<comments>http://towse.com/wordpress/2008/02/20/what-customer-service-should-be-like/#comments</comments>
		<pubDate>Wed, 20 Feb 2008 20:17:00 +0000</pubDate>
		<dc:creator><![CDATA[Towse]]></dc:creator>
				<category><![CDATA[life]]></category>
		<category><![CDATA[periodicals]]></category>

		<guid isPermaLink="false">http://towse.com/wordpress/2008/02/20/what-customer-service-should-be-like/</guid>
		<description><![CDATA[Returning from BOS after a mind-stretching AAAS annual meeting, I sorted through a week&#8217;s worth of mail. My March 2008 copy of REAL SIMPLE had arrived in the most ghodaufful shape of any destroyed magazine I&#8217;d ever received. Nice bright red note on the cover &#8220;RECEIVED IN DAMAGED CONDITION&#8221; Aye, but who damaged it? The [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>Returning from BOS after a mind-stretching AAAS annual meeting, I sorted through a week&#8217;s worth of mail.</p>
<p>My March 2008 copy of REAL SIMPLE had arrived in the most ghodaufful shape of any destroyed magazine I&#8217;d ever received. Nice bright red note on the cover &#8220;RECEIVED IN DAMAGED CONDITION&#8221; </p>
<p>Aye, but who damaged it?</p>
<p>The cover had a third ripped off down to page ~ 30 (I can&#8217;t tell because that corner of the page is missing. The next 50% of the magazine has the same corner ripped off (in an almost topographical way) but only about 16% of the page missing. </p>
<p>The rips continue. The magazine&#8217;s unreadable. The first page that is not badly torn is page 274 and even that page and the pages up to page 292 are scrunched a bit and slightly torn.</p>
<p>I hied off to <a href="http://www.realsimple.com/">realsimple.com</a>.</p>
<p>Log in, they said. So, I put the name on the subscription and my address and the e-addr I use for their notices. &#8220;Hi!&#8221; they said. &#8220;You last paid us $$$ on xxx-xx-xxxx. Do you want to renew now?&#8221; </p>
<p>Um. No. My subscription runs through July 2010. Heck, the scamp will be back from his Peace Corps gig before my subscription runs out. </p>
<p>I clicked the &#8220;report missing or damaged issues&#8221; box. RealSimple asked &#8220;missing or damaged&#8221;? Do you want us to replace the issue or extend your subscription? Is the issue in question the February 2008 or the March 2008 issue. I clicked and clicked and said I wanted a replacement for the March 2008 issue.</p>
<p>Next page &#8230; &#8220;We are sorry that you did not receive your March, 2008 issue. We have requested that a replacement issue be mailed to you at &#8230;&#8221;</p>
<p>Easy peasy, eh?</p>
<p>THIS is what customer service should be like. &#8230;</p>
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		<title>MyWire Top Stories</title>
		<link>http://towse.com/wordpress/2007/06/16/mywire-top-stories/</link>
		<comments>http://towse.com/wordpress/2007/06/16/mywire-top-stories/#comments</comments>
		<pubDate>Sat, 16 Jun 2007 01:52:00 +0000</pubDate>
		<dc:creator><![CDATA[Towse]]></dc:creator>
				<category><![CDATA[app]]></category>
		<category><![CDATA[life]]></category>
		<category><![CDATA[periodicals]]></category>

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		<description><![CDATA[MyWire Top Stories I mentioned I think &#8212; or maybe it was in a different space &#8212; that I moved all my bookmarks into del.icio.us last week and I&#8217;m working my way through, updating, changing, deleting, deciding whether a given bookmark should be &#8220;public&#8221; or not &#8230; I click on old bookmarks. Sometimes they are [&#8230;]]]></description>
				<content:encoded><![CDATA[<p><a href="http://www.mywire.com/HomePage.do">MyWire Top Stories</a></p>
<p>I mentioned I think &#8212; or maybe it was in <a href="http://twitter.com/towse/statuses/95001972">a different space</a> &#8212; that I moved all my bookmarks into del.icio.us last week and I&#8217;m working my way through, updating, changing, deleting, deciding whether a given bookmark should be &#8220;public&#8221; or not &#8230;</p>
<p>I click on old bookmarks. Sometimes they are dead as a doornail. Sometimes they shift you over to a new URL. Sometimes &#8230;</p>
<p>Came across this one just now that had <em> really</em> morphed.</p>
<p>A while ago I was trying to decide whether to give up some magazine subscriptions and (truth tell) piles of old magazines &#8212; archives of periodicals that I might look at once every three years and, instead, sign on AND PAY $4.95/mo to KeepMedia, which offered 150+ titles online.</p>
<p>We sympathize with the postal carrier who, not just for us but also for others, walks down 40+ stairs from the nearest street to reach the cross path that connects with our walking path. He walks down the path to our stoop and up 18+ steps to our door to deliver our mail and magazines. And back down again and up and down again and up &#8230; as he walks down our walking path, delivering mail. </p>
<p>He walks another almost 100 steps down the steps to the next walking path to deliver another batch of mail. </p>
<p>Maybe, I thought, we could lighten his load. </p>
<p>I thought about it, do I want to give up my physical magazines, um. I thought about it, set it aside, thought about it. &#8230;</p>
<p>Turns out good thing I didn&#8217;t tie my wagon to that horse.</p>
<p>KeepMedia is now MyWire.com and a fine app MyWire.com may be, but it&#8217;s not what <a href="http://news.com.com/2008-1082_3-5057174.html">KeepMedia promised</a>.</p>
<p>Word to the wise. Those packrats amongst us worry about stuff like this &#8230; give up your physical archives? Trust the Web? Trust the vendor not to change his business model?</p>
<p>Ayeeeee!</p>
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