Wednesday, July 07, 2004
PG&E and whose bill is it anyway?
These days you can't call PG&E Customer Service and talk with someone. You have to call, leave a message. Someone will get back to you.
Four hours later ...
No, we can't transfer the PG&E billing at the Dogpatch loft to your name to reflect your brand-shiny-new ownership. The person who authorized PG&E service to that address closed the account in October 2003. We cannot enable billing to your name until a PG&E employee comes out and reads the meter and someone pays the bill back to October 2003.
No, we can't bill the previous account holder: he shut off the account.
No, we can't bill the previous owner for the power used.
No, that's something you'll have to work out between you and the previous owner.
update: Selling agent tells our agent, "I'm down in LA for a couple weeks. You'll have to work that out with the seller and oh by the way, you'll have to get the keys from him too. I didn't get them before I left town." (This after our agent had been told by someone in the other office that the keys had been sent to her office.)
Our agent (have I mentioned she's a gem?) called the seller to make arrangements for the keys and to settle the problem with PG&E. Seller says, "Sure, I turned the PG&E off in October. It's not my fault PG&E screwed up. Your buyers will need to work that out with PG&E."
Um, no.
Later, after talking with PG&E, the seller tells our agent, "PG&E agrees that a lot of the screw-up was theirs. They just need proof that the place has been sold. Your buyers will need to go down to PG&E and show them the paperwork."
Um, no.
Current status: seller has agreed to go down to PG&E to armwrestle over the past-due accounting so future billing can be transferred to our names.
*sigh*
update2: SB stopped off with the buyer and picked up the keys. She vets him as a nice, conscientious guy. He gave us a note about what he still needs to get us. Promises to get down to PG&E. Gave us the key code for the alarm system.
SB dropped the packet of goodies through the mail slot at Hill along with her good wishes and a message to the universe for a smooth as silk sale for Dale.
posted by Sal Towse at 3:06 PM|
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Four hours later ...
No, we can't transfer the PG&E billing at the Dogpatch loft to your name to reflect your brand-shiny-new ownership. The person who authorized PG&E service to that address closed the account in October 2003. We cannot enable billing to your name until a PG&E employee comes out and reads the meter and someone pays the bill back to October 2003.
No, we can't bill the previous account holder: he shut off the account.
No, we can't bill the previous owner for the power used.
No, that's something you'll have to work out between you and the previous owner.
update: Selling agent tells our agent, "I'm down in LA for a couple weeks. You'll have to work that out with the seller and oh by the way, you'll have to get the keys from him too. I didn't get them before I left town." (This after our agent had been told by someone in the other office that the keys had been sent to her office.)
Our agent (have I mentioned she's a gem?) called the seller to make arrangements for the keys and to settle the problem with PG&E. Seller says, "Sure, I turned the PG&E off in October. It's not my fault PG&E screwed up. Your buyers will need to work that out with PG&E."
Um, no.
Later, after talking with PG&E, the seller tells our agent, "PG&E agrees that a lot of the screw-up was theirs. They just need proof that the place has been sold. Your buyers will need to go down to PG&E and show them the paperwork."
Um, no.
Current status: seller has agreed to go down to PG&E to armwrestle over the past-due accounting so future billing can be transferred to our names.
*sigh*
update2: SB stopped off with the buyer and picked up the keys. She vets him as a nice, conscientious guy. He gave us a note about what he still needs to get us. Promises to get down to PG&E. Gave us the key code for the alarm system.
SB dropped the packet of goodies through the mail slot at Hill along with her good wishes and a message to the universe for a smooth as silk sale for Dale.
posted by Sal Towse at 3:06 PM|
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: views from the Hill
Bertold Brecht:
Everything changes. You can make
A fresh start with your final breath.
But what has happened has happened. And the water
You once poured into the wine cannot be
Drained off again.
Everything changes. You can make
A fresh start with your final breath.
But what has happened has happened. And the water
You once poured into the wine cannot be
Drained off again.
